PRIVACY POLICY
Effective Date: 2/12/2025
1. Introduction Rumi Mind Health Inc. ("we," "our," "us") is committed to protecting the privacy of our patients and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information across various interactions, including in-person visits, phone calls, SMS messages, email communications, and our website.
2. Information We Collect We collect various types of information, including but not limited to:
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Personal Identifiable Information (PII): Name, date of birth, address, phone number, email, insurance details, and payment information.
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Protected Health Information (PHI): Medical history, treatment plans, diagnoses, prescription details, and other health-related data as required under the Health Insurance Portability and Accountability Act (HIPAA).
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Technical Information: When interacting with our website, we may collect IP addresses, device type, and browsing behavior through cookies and similar technologies.
3. How We Use Your Information Your information is used for the following purposes:
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To provide medical care and manage treatment.
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To schedule and confirm appointments via phone, SMS, or email.
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To process payments and insurance claims.
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To communicate with you regarding your treatment, including reminders and follow-ups.
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To comply with legal and regulatory requirements, including HIPAA.
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To improve our services, including through website analytics.
4. How We Share Your Information We may disclose your information only as necessary and in accordance with HIPAA regulations:
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With Healthcare Providers: To coordinate and deliver medical care.
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With Insurance Companies: For billing and claims processing.
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With Third-Party Service Providers: For administrative services, IT support, or legal compliance.
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As Required by Law: To comply with legal, judicial, or regulatory obligations.
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With Your Consent: For any other purposes not covered under this policy, we will obtain your explicit consent.
5. SMS, Phone, and Electronic Communications
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By providing your phone number, you consent to receiving calls and text messages related to your healthcare.
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SMS consent is not shared with third parties for marketing purposes.
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You may opt-out of SMS notifications at any time by replying "STOP." For assistance, text HELP or visit our website at rumimind.org
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By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Rumi Mind Health Inc. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply.
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We additionally may utilize SMS based on your preference to communicate directly with you for rescheduling appointments or other administrative matters.
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We take appropriate measures to secure electronic communications, but we cannot guarantee absolute security in transmitting information via SMS or email.
6. Your Rights Under HIPAA You have certain rights concerning your health information, including:
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The right to access and request a copy of your medical records.
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The right to request corrections to your health information.
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The right to request restrictions on how we use or disclose your information.
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The right to file a complaint if you believe your privacy rights have been violated.
7. Data Security Measures We implement industry-standard safeguards to protect your information, including encryption, access controls, and secure storage methods. However, no system is completely immune to security risks.
8. Retention of Information We retain patient records in compliance with legal and regulatory requirements and securely dispose of information when it is no longer needed.
9. Changes to This Privacy Policy We may update this policy periodically. Any changes will be posted on our website with the effective date noted at the top.
10. Contact Information For any questions or concerns regarding this Privacy Policy, you may contact us at:
Rumi Mind Health Inc.
129 Kings Hwy N, Westport, CT
203-707-2000
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.